About the Customer
The customer is a mid-size bank offering private banking services to high net-worth individuals – including wealth and inheritance advice, investment management, and securities trading administration. The bank holds a General Banking License, issued by the Banking Superintendence to conduct banking activities in or from Central America. Additionally, the bank is also accredited to conduct business within or from The Bahamas.
The customer was considering how to modernize the manual document production processes they were using to prepare their annual investment portfolio statements for their private banking clients.
ComposeDoc provided the bank with a customized proof-of-concept (POC) package that would demonstrate the speed in which a ComposeDoc Document Production Solution could render customer financial statements and reports using unstructured data output from the bank’s IBM mainframe. The POC showed how ComposeDoc could deliver the necessary agility and flexibility the bank needed to provide the personalized correspondence when and how their private banking clientele required it.
6-advantages for implementing a ComposeDoc Solution:
- Unparalleled value for money
- Simple, visual end-to-end workflow; makes creating and distributing business documents easy.
- A single, integrated solution for creating and distributing business documents over multiple media channels.
- High performance and High scalability
- Shortens time-to-market
- ROI through efficiency, effectiveness and business value
From two weeks to 3 days: Turnaround reduced by 80%
With ComposeDoc, the bank’s customer relationship services has been transformed enabling more creative clientele correspondence in less time in addition to facilitating more flexible, personalized market response management. With ComposeDoc turnaround time for most customer correspondence reduced by about 80 percent. Annual portfolio statements, including art management and financial chart generation, that used to take two week to complete, now takes only 3 days with ComposeDoc.